Frequently Asked Questions
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GENERAL INFORMATION
TEXTBOOK INFORMATION
PAYMENT,
RETURNS & SHIPPING
ACCESSING
MY DIGITAL TEXTBOOK
CUSTOMER SERVICE
SECURITY
Where are you located?
We are located in Orem, Utah.
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How long has Native English Publishing been serving ESL students?
Native English Publishing has been serving 13,000+ students from 90+ countries for 20+ years.
How much do your textbooks cost?
Our textbooks cost $30 for each individual book and $55 for a level collection package (both Integrated Skills and Grammar purchased together).
How much content is in each textbook?
Each textbook is approximately 250-400 pages in length.
What type of content is in each textbook?
Each Grammar textbook lesson contains grammar, listening, speaking, reading and writing exercises, vocabulary lists, a grammar reference, and lesson reviews.
Each Integrated Skills textbook contains reading, listening, speaking, reading and writing exercises, vocabulary lists, audio passages, and lesson reviews. Every Integrated Skills unit contains an oral or written final project with a rubric.
Our teacher edition/self-learner books contain final exams and an answer key.
How long will I have access to my digital textbook?
You will have 180 days of unlimited offline and online access with your digital textbooks.
What features are available with my digital textbook?
Please refer to the following blog post for more information:
https://www.nativeenglishpublishing.com/post/digital-textbooks-best-move
How do I get a free sample?
Please go to either the teacher or student bookstore and select the tab titled “Samples”
What is the difference between the student edition and teacher edition textbook?
Our teacher edition textbook contains all the same content within the student edition textbook with the addition of 1) final exams and 2) an answer key.
The teacher edition textbook is ideal for teachers and self-learners.
Can I print or distribute any of my digital textbooks?
We do not allow anyone to copy, print, or distribute any of our textbook information.
How do I know which level of textbook to purchase?
Each of our textbook levels are in accordance with the American Council on the Teaching of Foreign Languages (ACTL) proficiency levels.
Please fill out this survey for us to better understand your English learning/teaching situation and assign you a free sample to try out!
What payment method do you accept?
We currently accept Paypal.
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Will I receive a receipt upon purchase of my textbook(s)?
A receipt will be sent to the email you have provided on file during your Paypal payment process.
What do I do if I have not received my order?
In the rare case that you have not received your digital textbook upon purchasing, please contact administrator@nativeenglishpublishing and we will get back to you as soon as possible to resolve the issue.
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How quickly will I receive my digital textbook after purchasing?
You should receive your textbook within a few minutes after payment. If you have not received the link and login credentials to your digital textbook(s) within 30 minutes, please contact us at administrator@nativeenglishpublishing.com
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Can I renew a book I have purchased?
We currently do not do auto or manual renewals of our textbooks.
What is your return policy?
We currently do not accept returns for our digital products. Please refer to our terms and conditions for more information.
How will I receive my digital textbook?
Upon purchase, you will receive a confirmation email with a link to the Native English online reader.
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Which digital devices can I use to access my digital textbooks?
You can download the Native English app via phone, tablet, or computer to access your digital textbooks.
Who can I talk with to resolve any issues or concerns?
Please contact administrator@nativeenglishpublishing.com for any inquiries.
How long will it take to hear back from your customer service team?
Please allow us 24 hours to respond back to you.
What data security measures does Native English follow?
Please refer to our website privacy policy and cookie policy.